A Lucky Orange alternative, built by a store that used it.
Candler does what most stores use Lucky Orange for: session replay, heatmaps, funnels and a live view of who's on the site. It ties every recording to the cart and the paid order, has a free plan with no time limit, and starts at $24 a month. It doesn't have live chat, surveys or AI features.
In short.
- Pick Candler if
- You run a WooCommerce, BigCommerce or Shopify store, you want recordings tied to orders, and you'd rather pay less for more recordings.
- Stay with Lucky Orange if
- You use its live chat or surveys, you want its AI suggestions, or you need recordings kept 60 days at the entry price.
- Not sure?
- Run both for a few weeks. They don't interfere with each other.
Candler started as a Lucky Orange replacement.
Candler was built as the analytics for Amison Jewelry, a WooCommerce store, to replace Lucky Orange there. Everything on this page runs on that store today. Lucky Orange is a good, mature product. Candler is narrower: it's built around the question a store owner actually asks, which is why a visit that almost bought didn't.
Candler records more for less.
Lucky Orange's prices are from its own pricing page. It doesn't list a monthly price for every plan, so some rows give the yearly rate.
| Candler | Lucky Orange | |
|---|---|---|
| Free plan | Yes. 1,000 recorded sessions a month, no time limit | No. A 7-day free trial |
| Entry plan | Starter, $24 a month, 5,000 recorded sessions | Build, $39 a month ($32 billed yearly), up to 3,500 sessions |
| Next plan up | Growth, $64 a month, 25,000 recorded sessions | Grow, $72 a month billed yearly, up to 10,000 sessions |
| Larger stores | Scale, $159 a month, 100,000 recorded sessions | Expand, $249 a month ($199 billed yearly), from 50,000 sessions |
| Recordings kept | 30 days on Starter, 90 on Growth, 180 on Scale | From 60 days, with longer as a paid upgrade |
| More websites | Included: 1, 3 or 10 by plan | $5 per extra site |
| Running out | Recording pauses until next month. No overage charges | Not stated on its pricing page |
On Candler you pay only for recorded sessions. Page views, clicks, carts and orders aren't metered, and paid plans track every visit. Lucky Orange keeps recordings longer at its entry price, so if 60 days matters more to you than volume, that's a point for Lucky Orange.
Lucky Orange does more things. Candler does the store part deeper.
Both have
Session recordings, click and scroll heatmaps, funnels, and a live view of visitors on the site.
Lucky Orange has, Candler doesn't
- Live chat with visitors.
- On-site surveys.
- Discovery AI, a paid add-on that suggests what to fix.
What Candler is built around
- Orders from the store's server. The WooCommerce plugin, the BigCommerce orders key and the Shopify webhook report paid orders directly, so ad blockers and closed tabs don't lose sales. Each order is matched by its order number and counted once.
- Drop-off recordings. Each funnel step links to the recordings of the shoppers who stopped there.
- Rage clicks and dead clicks listed by page, with the element people hit and every visit it happened in.
- Visitor profiles with every visit and order, plus names, notes and follow-up dates your staff add.
- Journey export as text, JSON lines or CSV, and a reporting API on paid plans.
- Data in the EU. Recordings, visits, orders and backups stay on servers in Nuremberg, Germany.
No AI features, on purpose. Candler shows you the visits. You decide what they mean.
Switching means running both for a while.
- Sign up free and install Candler next to Lucky Orange. Pick your platform: WooCommerce, Shopify, BigCommerce, or one script tag on any other site.
- Let both record for a week or two. Compare the same visits, funnels and heatmaps side by side.
- When you're happy, remove Lucky Orange's script and cancel.
Recordings don't move between tools, so keep Lucky Orange until you no longer need its history.
What people ask when switching.
- Is Candler cheaper than Lucky Orange?
- At every plan we could compare, yes. Candler's Starter is $24 a month for 5,000 recorded sessions. Lucky Orange's Build is $39 a month for up to 3,500 sessions. Lucky Orange keeps recordings longer at that price.
- Does Candler have a free plan?
- Yes. Free covers 1,000 recorded sessions and 10,000 visits a month on one website, with no card and no time limit.
- Will two tracking scripts slow my store down?
- Candler's tracker is about 12 KB compressed and loads without blocking the page. Running both for a couple of weeks is fine. Remove the one you don't keep.
- Does Candler have live chat?
- No. Candler does analytics only.
Lucky Orange is a trademark of its owner. Candler isn't affiliated with or endorsed by Lucky Orange. Its details are from its pricing page and change from time to time.