Candler

Get an alert when the store breaks

An email the same day orders stop, the checkout breaks or the site goes quiet.

1:42 long, narrated, with captions. Recorded on a demo store.

In this video.

  1. 0:00 Intro
  2. 0:10 Pick your alerts
  3. 0:49 Pause for planned work
  4. 1:05 See one now
  5. 1:14 After an alert

The steps.

  1. Open Settings, then Alerts.
  2. Every ten minutes, Candler checks your store against the same hours in earlier weeks. When something looks broken, it emails you that day.
  3. There are five: no orders, data stopped, new checkout errors, checkout conversion and add to cart rate. Owners get all five to start.
  4. Under each one is what Candler knows so far. A new store spends four weeks learning its normal, and a small store can be too quiet for some alerts. It tells you which.
  5. Untick any you don't want. Your choices are yours alone. Everyone on the team picks their own.
  6. Moving the site or changing the theme? Pause alerts first, so a planned outage doesn't email the team.
  7. Candler checks everything again when the pause ends. Or turn alerts back on yourself.
  8. Email yourself a test alert with made-up numbers. You see what a real one looks like, and that it reaches you.
  9. Every alert lands here: what Candler saw, how long it lasted and what ended it. When it's over, you get an all clear.
  10. While an alert is open, a red line at the top of the Overview says so. And every email has a link to stop that alert, with no sign-in.

Try it on your own store.

Free for 1,000 recorded sessions a month. No card. Stuck on a step? Email support@candleranalytics.com.

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