Get an alert when the store breaks
An email the same day orders stop, the checkout breaks or the site goes quiet.
1:42 long, narrated, with captions. Recorded on a demo store.
In this video.
The steps.
- Open Settings, then Alerts.
- Every ten minutes, Candler checks your store against the same hours in earlier weeks. When something looks broken, it emails you that day.
- There are five: no orders, data stopped, new checkout errors, checkout conversion and add to cart rate. Owners get all five to start.
- Under each one is what Candler knows so far. A new store spends four weeks learning its normal, and a small store can be too quiet for some alerts. It tells you which.
- Untick any you don't want. Your choices are yours alone. Everyone on the team picks their own.
- Moving the site or changing the theme? Pause alerts first, so a planned outage doesn't email the team.
- Candler checks everything again when the pause ends. Or turn alerts back on yourself.
- Email yourself a test alert with made-up numbers. You see what a real one looks like, and that it reaches you.
- Every alert lands here: what Candler saw, how long it lasted and what ended it. When it's over, you get an all clear.
- While an alert is open, a red line at the top of the Overview says so. And every email has a link to stop that alert, with no sign-in.
Find what stops the sale.
Read click and scroll heatmaps
Where people click, and how far down they get. Play video, 0:44Build a funnel
See the step where shoppers give up, then watch them do it. Play video, 0:58Count what matters with events
Name a page, a button or a habit. See who did it and whether they bought. Play video, 1:37Try it on your own store.
Free for 1,000 recorded sessions a month. No card. Stuck on a step? Email support@candleranalytics.com.