Candler

Review recordings as a team

Know what you've watched, label visits and leave notes at the right moment.

1:29 long, narrated, with captions. Recorded on a demo store.

In this video.

  1. 0:00 Intro
  2. 0:08 What you've watched
  3. 0:23 Label it
  4. 0:34 Leave a note
  5. 0:56 Share a moment
  6. 1:00 Work through a list

The steps.

  1. Open Recordings.
  2. A solid play button is a visit you haven't watched. Once you have, it turns to an outline.
  3. To see only the ones you haven't watched, pick Not viewed by me.
  4. Opening a visit marks it viewed, and your team can see who watched it.
  5. Labels sort visits for the team. Candler starts you with four.
  6. Go to the moment that matters. Here, the rage click, picked from the event list.
  7. Write what you saw. The note is pinned to that second of the recording.
  8. It shows on the timeline too. Anyone can click it to jump straight there.
  9. Copy link gives a teammate this exact second of the recording.
  10. Back on Recordings, that visit has an outlined play button now, with its label and note beside it.
  11. Tick a few visits to act on all of them at once.
  12. Mark them viewed, or add a label. Here, Skip, for visits nobody needs to watch.
  13. Filter by label to pick up where the team left off.

Try it on your own store.

Free for 1,000 recorded sessions a month. No card. Stuck on a step? Email support@candleranalytics.com.

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