Candler

Find rage clicks and dead clicks

The fastest way to find what is broken or confusing.

0:56 long, narrated, with captions. Recorded on a demo store.

In this video.

  1. 0:00 Intro
  2. 0:07 Rage clicks
  3. 0:39 Dead clicks

The steps.

  1. Open Frustration.
  2. A rage click is several fast clicks in one spot. Something looked clickable and did not work.
  3. Pages are ranked by how many visits had one, with the element people clicked most.
  4. Click Watch to see those visits.
  5. Only the visits that rage-clicked on that element are listed.
  6. Jump to the rage click to see what they were trying to do.
  7. Dead clicks are single clicks that did nothing at all.
  8. Often it is a photo, a star rating or a label people expect to open. Make it clickable, or make it look less like a button.

Try it on your own store.

Free for 1,000 recorded sessions a month. No card. Stuck on a step? Email support@candleranalytics.com.

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