Build a funnel
See the step where shoppers give up, then watch them do it.
0:58 long, narrated, with captions. Recorded on a demo store.
In this video.
The steps.
- Open Funnels. A standard shopping funnel is already set up for you. Here is how to make your own.
- Give it a name.
- Each step can be a page, a button click, a custom event, or a store event like add to cart.
- The quickest start is the standard ecommerce steps: product viewed through purchased.
- Click Preview to check it before you save.
- Looks right. Save it.
- Each bar is a step. The gap between two bars is the people you lost there.
- Click a drop-off to watch exactly those visits.
- These are the shoppers who left at that step. Watch a few and the reason is usually obvious.
Find what stops the sale.
Read click and scroll heatmaps
Where people click, and how far down they get. Play video, 0:44Count what matters with events
Name a page, a button or a habit. See who did it and whether they bought. Play video, 1:37Get an alert when the store breaks
An email the same day orders stop, the checkout breaks or the site goes quiet. Play video, 1:42Try it on your own store.
Free for 1,000 recorded sessions a month. No card. Stuck on a step? Email support@candleranalytics.com.